to use the two Club Stores-
jhps.com is divided into two "stores", the JHPS Boutique
and the JHPS Warehouse, each acts as a different store
(necessary for the way I track stock), you'll need to register at each
one you wish to make a purchase at. You only need to do it once for each
Forms of payment:
We accept Visa, MasterCard, Discovery, American Express, PayPal and off
line check or money orders- for checks (must be drawn on a U.S. bank)
you still need to go through the online form, just click "pay by
check" at the end, print out and mail in. Orders by checks not received
within 10 days get cancelled. Checks get held a minimum of
10 days to clear. If you find this unacceptable, please
use an alternate method.
Q. Hey Greg, I want to call
a person and talk about my order, how to I do that?
This is primarily an ONLINE STORE, and still a small business for me.
I'm always happy to chat, but please don't leave a vague message like
"I'm Mrs. Hitchcock calling from London, please ring me" (that
was a real message) and expect me to call you back on my dime. If you
have a question, try calling again or PLEASE email
me, I'll respond promptly. If you prefer to call, try calling weeknights
6pm - 9pm PST or anytime Saturday or Sunday after 8am PST. I can take
orders over the phone, it's not a big deal, but online ordering is pretty
efficent and, of course, extremely secure.
Q. But I don't like online
stores, your payment options or the way you organize you store, what can
Nothing. We take major credit cards and our site is as secure as it gets,
it's Hacker Safe, you know. I try to make everything as logical as possible
given the software I have to work with and make payments as easy as possible.
If you have some suggestions about anything, I'm all ears. Online isn't
always perfect, but this site is about a million times better than most
of the crappy parts sites out there and the clowns that run them.
Please choose your items carefully. Returns kill me. Last year I had two,
count them two, returns for the entire year and I'd like to keep it under
that. If returns are necessary, there is a 20% restocking fee,
you pay return shipping and no refund on previous shipping. Many
parts are non-returnable (see item description) including
anything electrical, meaning that if you make a mistake you are stuck
with that part. If in doubt, please ask. If I send you an incorrect order,
then, of course, I'll get everything fixed up for you right away at my
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Jensen Healey Preservation Society